Terms & conditions

1. Agreeing to these terms

By creating an account or using SecMart you agree to these Terms, our Privacy policy, our Escrow & refund policy and our Prohibited items list. If you don’t agree, please don’t use SecMart.

2. What SecMart is (and isn’t)

SecMart is a marketplace facilitator. Sellers list items and buyers purchase them. SecMart provides the platform, the escrow process and the Vault handoff points. Unless we say otherwise, the sale contract is between the buyer and the seller, and SecMart is not the seller of the items listed.

We are not a party to any payment made outside SecMart, including direct bank transfers and cash handed to a seller anywhere other than at a Vault under the cash option.

3. Your account

• You must be at least 18 and able to enter a binding contract in Nigeria.
• Give accurate information and keep it up to date. You must confirm your email address before you can buy, sell or withdraw.
• Keep your password and your pickup and release codes private. You are responsible for activity on your account. Tell us at once if you think it has been accessed without your permission.
• One person, one account. We may suspend or close accounts created to avoid a ban, to manipulate reviews or verification, or to defraud others.

4. Listing items

• List only items you own or are authorised to sell, and describe them honestly, with photos of the actual item.
• Items on our Prohibited items list can’t be sold. We may remove any listing, and may suspend a seller, if we reasonably believe it breaks these Terms or the law.
• The price you list is the price the buyer pays for the item. Fees are shown separately to the buyer.
• The item handed over at the Vault must be the item described. Substituting a different, damaged or counterfeit item is fraud and may be reported to the authorities.

5. Fees

• Escrow: 3.5% of the item price, added to the buyer’s total and shown before payment.
• Cash at Vault Point: a flat ₦500 fee.
• Withdrawals: the minimum withdrawal is ₦1,000.
• We will show you any fee before you commit. If fees change, the new fees apply to orders placed after the change.

6. How escrow orders work

When a buyer chooses to pay with escrow:

• The buyer’s payment is taken through our payment partner and held. It is not paid to the seller yet.
• The seller is told the payment is secured and drops the item at the chosen Vault, where an agent checks it in.
• The buyer inspects the item at the Vault. The inspection window is 30 minutes from the moment the agent starts it.
• If the buyer is satisfied they release the funds with their release code. The seller’s earnings are then held for a 72-hour warranty period before they can be withdrawn.
• If something is wrong, the buyer can open a dispute during the inspection or during the warranty period. While a dispute is open the money stays frozen.

Releasing funds with the release code cannot be undone, so only release once you are satisfied with the item.

7. Disputes

If a dispute is opened, SecMart reviews the order history, the listing, the parties’ explanations and any evidence provided. We decide whether the buyer is refunded or the seller is paid, and our decision on money held in escrow is final within SecMart. This does not take away anyone’s legal rights outside SecMart.

Abusing the dispute process (for example false claims, or refusing to hand over the item you sold) can lead to suspension.

8. Seller earnings and withdrawals

• Earnings appear first as “in warranty hold”, then as available balance after 72 hours if no dispute is open.
• You can request a withdrawal of your available balance to a Nigerian bank account in your own name. The amount leaves your balance when you request it. Withdrawals are processed by our team; if we can’t process one, the money is returned to your balance.
• If a buyer wins a dispute raised during the warranty period, the related earnings are reversed.

9. Payments outside SecMart

We strongly advise against paying or being paid outside SecMart. Payments made outside the platform have no verification, no refund and no dispute process, and SecMart is not responsible for recovering them. Sellers who ask buyers to pay outside SecMart may be removed.

10. Acting fairly

You agree not to:

• defraud, harass or threaten other users, Vault staff or SecMart staff;
• post false, misleading or stolen content or photos;
• try to access other people’s accounts, interfere with the service, or bypass its security or limits;
• use SecMart for anything unlawful, including selling stolen goods or laundering money.

11. Our responsibility

We work hard to keep SecMart available and accurate but provide it “as is”. We are not responsible for the quality, safety or legality of items listed by sellers beyond the protections described in our Escrow & refund policy.

To the extent the law allows, SecMart is not liable for indirect or consequential losses, and our total liability to you for any claim relating to an order is limited to the amount you paid through SecMart for that order. Nothing in these Terms limits liability that cannot be limited by law, including for fraud or death or personal injury caused by negligence.

12. Suspension and closing accounts

You can stop using SecMart at any time. We may suspend or close an account that breaks these Terms or puts others at risk. Where possible we will tell you why. Open orders and money in escrow are still handled under these Terms.

13. Changes to these terms

We may update these Terms. We will change the date above and, for significant changes, tell you before they apply. Continuing to use SecMart after the change means you accept it.

14. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Nigeria have jurisdiction, unless the law gives you the right to bring a claim elsewhere. Questions? Email hello@secmartng.com.